Refund and Returns Policy for FragranceProductsRoyal
Effective Date :January 14, 2025
At FragranceProductsRoyal, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund and returns process. Please review the terms and conditions of our Refund and Returns Policy below.
1. Returns Eligibility
We accept returns for most products purchased from our website within 30 days from the date of delivery. The following conditions must be met for a return to be accepted:
Condition of the Item: The item must be unused, unopened, and in its original packaging. For hygiene reasons, products that have been opened or used cannot be returned unless they are defective.
Proof of Purchase: A receipt or order confirmation email must be provided to process the return. Please include the order number with your return.
Return Process: To initiate a return, contact our customer service team at info@fragranceproductsroyal.click with your order details. We will provide you with a Return Authorization Number (RAN) and the return shipping address.
2. Return Process
To return an item:
Contact Customer Service: Email us at info@fragranceproductsroyal.click to request a return and provide your order details.
Prepare the Item: Ensure that the product is in its original packaging and unused. Include all tags, seals, and accessories.
Return Shipping: The customer is responsible for return shipping costs unless the item is defective or was shipped in error. We recommend using a trackable shipping service for returns as we are not responsible for lost return packages.
Inspection and Processing: Once we receive the returned product, we will inspect it and process the refund or exchange. Please allow up to 7 business days for us to process your return once it has been received.
3. Refunds
Refund Method: Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Non-Refundable Items: Certain items are not eligible for returns or refunds, including:
- Gift cards
- Items marked as non-returnable
- Used or opened products (except for defective items)
4. Defective or Damaged Products
If you receive a defective or damaged item, we will provide a full refund or exchange, including the return shipping costs. Please contact our customer service team within 7 days of receiving the product, and we will arrange for a return label and further instructions.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, you can return the original item and place a new order for the desired item. If the item is defective or we made an error in shipping, we will cover the shipping costs for the exchange.
6. Late Returns
Returns made after the 30-day return period may be subject to a restocking fee or may not be eligible for a refund. Please contact our customer service team if you are outside the return window to discuss options.
7. International Returns
We currently do not accept returns from international customers. If you are located outside the United States, please make sure that you are certain about your purchase before completing the transaction. However, if there is a defect with your item, please contact us for assistance.
8. Customer Service
If you have any questions or concerns regarding returns or refunds, please contact our customer service team at info@fragranceproductsroyal.click.
9. Changes to This Refund and Returns Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Information
FragranceProductsRoyal
Street: 4188 Flat Shoals Rd, Decatur, Georgia (GA), 30034
Phone: (614) 523-0450
Email: info@fragranceproductsroyal.click
Website: fragranceproductsroyal.click